SHIPPING POLICY

Introduction

HANDLEPLAST SDN. BHD. provides delivery services for plastic packaging materials, food containers, plastic tableware, packaging films, plastic bags, and related packaging products purchased through our website, online store, email, telephone, or approved sales channels. This Shipping Policy explains how orders are processed, how shipping fees are calculated, estimated delivery timeframes, customer responsibilities, and how shipment-related matters are handled.

By placing an order with HANDLEPLAST SDN. BHD., customers agree to the terms outlined in this Shipping Policy.

Order Processing

Orders are generally processed within one (1) to three (3) business days after successful payment confirmation and order verification.

Processing time may vary depending on:

  • Product availability
  • Order quantity
  • Warehouse schedule
  • Public holidays
  • Promotional periods
  • Supplier lead time
  • Bulk order requirements
  • Import or export arrangements

Large-volume orders, wholesale orders, customized packaging, and special-request products may require additional preparation time. If extra processing time is required, our team will inform the customer accordingly.

Delivery Coverage

HANDLEPLAST SDN. BHD. provides delivery services within Malaysia, subject to courier coverage and logistics availability.

Delivery may be available to:

  • Residential addresses
  • Commercial premises
  • Retail outlets
  • Warehouses
  • Food service businesses
  • Distribution centres

Remote areas, restricted locations, island areas, or locations with limited courier access may require additional delivery time or extra shipping charges.

Shipping Fees

Shipping charges are calculated based on several factors, including:

  • Delivery destination
  • Parcel weight
  • Package dimensions
  • Product quantity
  • Product category
  • Courier service selected
  • Handling requirements

Some packaging products may be lightweight but bulky. In such cases, shipping charges may be calculated based on volumetric weight instead of actual weight.

Applicable shipping fees will be displayed during checkout or communicated before order confirmation where relevant.

Estimated Delivery Timeframes

Delivery timelines are estimates only and are not guaranteed.

Peninsular Malaysia

Estimated delivery is usually within 1–5 business days after dispatch.

East Malaysia

Estimated delivery is usually within 3–10 business days after dispatch.

Remote or Special Delivery Areas

Delivery may take longer depending on courier coverage, accessibility, and local delivery conditions.

Actual delivery time may vary due to courier operations, traffic conditions, weather, public holidays, high-volume periods, or unforeseen disruptions.

Shipment Tracking

Where tracking is available, customers will receive tracking information after the order has been dispatched.

Customers are encouraged to monitor shipment status regularly. Tracking updates may not appear immediately and may take time to reflect in the courier system.

Customer Responsibilities

Customers are responsible for providing complete and accurate delivery information, including:

  • Recipient name
  • Contact number
  • Full delivery address
  • Postcode
  • Company name, where applicable
  • Delivery instructions, where relevant

HANDLEPLAST SDN. BHD. shall not be responsible for delivery delays, failed delivery attempts, returned shipments, or additional charges caused by incorrect or incomplete information provided by the customer.

Customers should ensure that someone is available to receive the delivery. If delivery fails due to recipient unavailability, refusal to accept delivery, incorrect address, or failure to respond to courier contact attempts, additional charges may apply.

Damaged or Missing Items During Delivery

Customers should inspect all parcels immediately upon receipt.

If the outer packaging appears damaged, customers are encouraged to take photographs before opening the parcel.

Any damaged, missing, incomplete, or incorrect items must be reported to us within forty-eight (48) hours of delivery.

Supporting documents may include:

  • Product photographs
  • Packaging photographs
  • Delivery notes
  • Order confirmation
  • Videos showing the issue

Claims submitted after the stated period may be reviewed at our discretion.

Delivery Delays

HANDLEPLAST SDN. BHD. shall not be liable for delays caused by circumstances beyond our reasonable control, including:

  • Courier disruptions
  • Severe weather
  • Natural disasters
  • Traffic disruptions
  • Public holidays
  • Government restrictions
  • Port congestion
  • Customs procedures
  • Labour disputes
  • Technical failures
  • Force majeure events

We will make reasonable efforts to assist customers with shipment enquiries, but final delivery timelines remain subject to courier and logistics provider operations.

Bulk Orders and Special Deliveries

Bulk orders, wholesale purchases, large-volume packaging supplies, and commercial deliveries may require special delivery arrangements.

For such orders, our team may coordinate:

  • Truck delivery
  • Scheduled delivery
  • Warehouse-to-business delivery
  • Palletized shipment
  • Special handling arrangements

Additional delivery fees may apply depending on volume, destination, handling requirements, and logistics provider charges.

Risk of Loss

Risk of loss or damage transfers to the customer upon successful delivery by the courier or logistics provider.

Customers are responsible for checking goods promptly and reporting any delivery issues within the stated timeframe.

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