TERMS & CONDITIONS

Introduction

Welcome to the website of HANDLEPLAST SDN. BHD. (“Company”, “we”, “our”, or “us”). These Terms & Conditions govern your access to and use of our website, products, services, and all transactions conducted with HANDLEPLAST SDN. BHD.

By accessing our website, creating an account, requesting quotations, placing orders, or using any of our services, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms & Conditions. If you do not agree with any part of these Terms & Conditions, you should discontinue the use of our website and services immediately.

Products and Services

HANDLEPLAST SDN. BHD. specializes in the wholesale, retail, import, export, and online sale of plastic packaging materials and related products, including but not limited to:

Plastic bags
Food containers
Plastic cups
Plastic bowls
Plastic plates
Disposable tableware
Plastic wraps
Packaging films
Packaging accessories
Food packaging supplies
Commercial packaging products

We reserve the right to add, modify, discontinue, or replace products without prior notice.

Product Information

We make every reasonable effort to ensure that product descriptions, specifications, photographs, colours, dimensions, capacities, and pricing displayed on our website are accurate.

However:

Product colours may vary due to monitor settings and lighting.
Measurements are approximate and may vary slightly during manufacturing.
Packaging designs may change without notice.
Product specifications may be updated by manufacturers.

Images displayed are intended for illustration purposes only.

Pricing

All prices displayed are subject to change without prior notice.

Prices do not include shipping charges unless otherwise stated.

HANDLEPLAST SDN. BHD. reserves the right to:

Correct pricing errors.
Update selling prices.
Modify promotional offers.
Withdraw discounts.
Cancel incorrectly priced orders.

If a pricing error occurs after payment has been received, customers will be contacted to discuss available options, including a refund where appropriate.

Orders

Submission of an order does not constitute automatic acceptance.

All orders are subject to:

Stock availability
Payment verification
Order verification
Internal review
Fraud prevention procedures

We reserve the right to reject, suspend, or cancel any order at our sole discretion.

Reasons may include:

Product unavailability
Pricing errors
Suspected fraud
Incomplete customer information
Payment issues
Delivery restrictions

Payment

Payment must be successfully received before products are prepared for shipment unless alternative arrangements have been approved in writing.

Accepted payment methods may include:

Online banking
Credit cards
Debit cards
E-wallets
Payment gateways
Bank transfers

Customers are responsible for any bank charges, transaction fees, or currency conversion fees imposed by financial institutions.

Shipping and Delivery

Delivery services are provided through third-party logistics providers.

Estimated delivery times are provided for reference only and may vary depending on:

Courier operations
Weather conditions
Public holidays
Remote delivery locations
Force majeure events

Risk of loss or damage transfers to the customer upon successful delivery by the courier.

Customers should inspect all goods immediately upon receipt.

Returns and Refunds

Returns, exchanges, and refunds are governed by our Refund & Return Policy.

Customers are encouraged to review that policy before making a purchase.

Nothing in these Terms & Conditions limits any rights available under applicable consumer protection laws.

Customer Responsibilities

Customers agree to:

Provide accurate and complete information.
Ensure delivery details are correct.
Maintain confidentiality of account credentials.
Use purchased products appropriately and safely.
Comply with all applicable laws and regulations.

Customers shall be responsible for any consequences resulting from incorrect information submitted during the ordering process.

Intellectual Property

All website content, including but not limited to:

Company logo
Product photographs
Graphics
Website design
Product descriptions
Text
Icons
Branding materials
Marketing content

is owned by or licensed to HANDLEPLAST SDN. BHD.

No content may be copied, reproduced, modified, distributed, published, or commercially exploited without our prior written consent.

Website Use

Users agree not to:

Access the website unlawfully.
Introduce viruses or malicious software.
Attempt unauthorized access to our systems.
Copy website content without permission.
Use automated software to scrape website information.
Conduct fraudulent activities.
Misrepresent their identity.

Violation of these terms may result in suspension or termination of website access.

Third-Party Links

Our website may contain links to third-party websites.

These links are provided for convenience only.

HANDLEPLAST SDN. BHD. is not responsible for:

Third-party content
Website availability
Privacy practices
Products or services provided by external websites

Users access third-party websites at their own risk.

Limitation of Liability

To the fullest extent permitted by law, HANDLEPLAST SDN. BHD. shall not be liable for:

Indirect damages
Incidental damages
Consequential damages
Special damages
Loss of profits
Business interruption
Loss of goodwill
Loss of revenue
Data loss
Delays beyond our control

Our maximum liability shall not exceed the purchase price paid for the affected products or services.

Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to events beyond our reasonable control, including:

Natural disasters
Fire
Flood
Earthquake
Pandemic
Epidemic
Government restrictions
Port congestion
Transportation disruptions
Labour disputes
Utility failures
Cybersecurity incidents
Acts of terrorism
War

Performance of our obligations shall be suspended for the duration of the affected event.

Privacy

Personal information collected through our website is governed by our Privacy Policy.

By using our website, customers consent to the collection and use of personal information in accordance with that policy.

Amendments

HANDLEPLAST SDN. BHD. reserves the right to amend, update, or modify these Terms & Conditions at any time without prior notice.

Updated versions will be published on our website and become effective immediately upon publication.

Customers are encouraged to review these Terms & Conditions periodically.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.

Any dispute arising from these Terms & Conditions, website usage, or transactions with HANDLEPLAST SDN. BHD. shall be subject to the exclusive jurisdiction of the courts of Malaysia.