PRIVACY POLICY
Introduction
HANDLEPLAST SDN. BHD. (“Company”, “we”, “our”, or “us”) values the privacy of our customers, business partners, suppliers, and website visitors. We are committed to protecting the personal information entrusted to us and ensuring that such information is collected, used, stored, and disclosed responsibly, securely, and in accordance with applicable laws and regulations.
This Privacy Policy explains how we collect, process, use, disclose, retain, and safeguard personal information when you visit our website, create an account, request quotations, place orders, communicate with our customer service team, subscribe to newsletters, or otherwise interact with our business. By using our website or purchasing our products, you acknowledge that you have read, understood, and agreed to the terms outlined in this Privacy Policy.
Information We Collect
We may collect personal information directly from you when you voluntarily provide it through our website, email, telephone, messaging platforms, or other communication channels.
Personal information collected may include:
- Full Name
- Company Name
- Email Address
- Telephone Number
- Mobile Number
- Billing Address
- Shipping Address
- Payment Information
- Order History
- Product Preferences
- Business Registration Information (where applicable)
- Customer Service Communications
- Feedback and Survey Responses
In addition to information provided directly by customers, we may automatically collect certain technical information when users visit our website.
This information may include:
- IP Address
- Browser Type
- Device Type
- Operating System
- Geographic Location
- Website Usage Statistics
- Referral Sources
- Cookies and Analytics Data
- Date and Time of Website Visits
This information helps us improve our website performance, maintain security, and enhance customer experience.
How We Use Your Information
The personal information collected may be used for legitimate business purposes, including but not limited to:
Processing Orders
To process customer orders, issue invoices, verify payments, prepare products for shipment, and coordinate deliveries.
Customer Support
To respond to enquiries, complaints, warranty requests, return requests, and product-related questions.
Business Operations
To manage customer accounts, maintain transaction records, improve operational efficiency, and conduct internal business analysis.
Marketing Communications
Where permitted by law, we may send promotional materials including:
- Product updates
- New product launches
- Promotional campaigns
- Company announcements
- Industry news
- Marketing newsletters
Customers may unsubscribe from marketing communications at any time by following the unsubscribe instructions or contacting us directly.
Website Improvement
Information collected through cookies and analytics tools may be used to:
- Improve website performance
- Monitor website traffic
- Understand customer behaviour
- Enhance website security
- Optimize user experience
Sharing and Disclosure of Information
HANDLEPLAST SDN. BHD. does not sell, rent, or trade customer personal information to third parties.
However, information may be shared with trusted service providers where necessary for business operations.
These parties may include:
Payment Service Providers
To securely process online payments.
Courier and Logistics Providers
To facilitate product deliveries and shipment tracking.
Information Technology Providers
Including website hosting companies, cloud storage providers, software vendors, and technical support providers.
Professional Advisors
Including accountants, auditors, legal advisors, consultants, and financial service providers.
Government Authorities
Where disclosure is required by law, court order, regulatory authority, customs authority, law enforcement agency, or governmental body.
Information will only be disclosed to the extent reasonably necessary for the intended purpose.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve website functionality and user experience.
Cookies may be used to:
- Remember user preferences
- Maintain login sessions
- Analyse website traffic
- Improve website performance
- Enhance security
- Deliver personalised content
Customers may disable cookies through their browser settings. However, certain website features may not function correctly if cookies are disabled.
Data Security
We implement reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, disclosure, alteration, or destruction.
Security measures may include:
- Secure servers
- Password protection
- Firewalls
- Access control systems
- Data encryption where appropriate
- Internal security procedures
- Employee confidentiality obligations
Although we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure. Customers acknowledge the inherent risks associated with online communications.
Data Retention
We retain personal information only for as long as necessary to:
- Complete business transactions
- Fulfil contractual obligations
- Comply with legal requirements
- Resolve disputes
- Enforce agreements
- Maintain accounting records
- Support legitimate business operations
When information is no longer required, we will securely delete, anonymize, archive, or destroy such information using appropriate methods.
Customer Rights
Subject to applicable laws, customers may have the right to:
Access Personal Information
Request access to personal information held by us.
Correct Personal Information
Request correction of inaccurate or incomplete information.
Withdraw Consent
Withdraw consent for certain uses of personal information where legally permitted.
Request Deletion
Request deletion of personal information where applicable and subject to legal obligations.
Marketing Preferences
Opt out of promotional emails, newsletters, or marketing communications.
Requests may be submitted through our customer service channels.
Third-Party Websites
Our website may contain links to third-party websites operated by independent organizations.
HANDLEPLAST SDN. BHD. is not responsible for the privacy practices, security, or content of external websites.
Customers are encouraged to review the privacy policies of third-party websites before providing personal information.
Children’s Privacy
Our website and services are intended for businesses and adults.
We do not knowingly collect personal information from individuals under the age of eighteen (18).
If we become aware that personal information has been collected from a minor without appropriate consent, we will take reasonable steps to remove such information.
Compliance with Malaysian Laws
HANDLEPLAST SDN. BHD. is committed to handling personal information responsibly and in accordance with applicable Malaysian privacy and data protection laws.
We regularly review our privacy practices to ensure compliance with changing legal requirements and industry standards.
Changes to this Privacy Policy
We reserve the right to amend, modify, or update this Privacy Policy at any time without prior notice.
Any changes will become effective immediately upon publication on our website.
Customers are encouraged to review this page periodically to remain informed of our current privacy practices.